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Refund Policy
30-Day Money-Back Guarantee
Not satisfied with your purchase? No worries. We offer a full refund within 30 days of delivery — no return required. Simply email us at getnovashopsupport@gmail.com with your order number and we'll process your refund within 5-7 business days.
How Refunds Work
Once your refund is approved, you don't need to send anything back. Keep the product — it's on us. Refunds are issued to the original payment method. You'll receive a confirmation email once the refund has been initiated.
Defective Items
If your product has a manufacturing defect within 30 days of delivery, we'll replace it at no additional cost. Just email us photos of the defect along with your order number — we'll ship a replacement within 24 hours. No need to return the defective item.
Processing Time
Once your refund is approved, it will be processed within 5-7 business days. Your bank or credit card company may take additional time to post the refund to your account. If you don't see it after 10 business days, reach out and we'll investigate.
Late or Missing Refunds
If you haven't received your refund after 10 business days from the confirmation email, first check your bank account. Then contact your credit card company — it may take additional time before your refund is officially posted. If you still haven't received it, email us and we'll investigate.
Last updated: June 2025. For questions, email getnovashopsupport@gmail.com
